--- title: Welcome to Human Resources description: "Your starting point for everything people-related at Ammetra: how to reach People Operations (Central HR), who handles what, and the core policies every employee should know." url: "https://docs.ammetra.com/docs/welcome-to-human-resources/" updated: "2026-10-08" category: Human Resources tags: - Directory - HR - Onboarding - People Operations - Policies --- # Welcome to Human Resources Welcome to the Human Resources section of Ammetra's documentation. Human Resources at Ammetra is run by **People Operations (Central HR)**. Whether you joined last week or have been with us for years, this page is your starting point for anything related to your employment, pay, benefits, growth, and workplace conduct. People Operations is part of Ammetra's [Administrative & Employee Services](https://docs.ammetra.com/docs/administrative-employee-services/) and is led by the Chief Human Resources Officer (CHRO). We look after recruiting, compensation leveling, benefits administration, performance reviews, and employee relations, and we work closely with the other teams that support you, such as Learning & Development and Employee Benefits & Wellness. > **Note:** Names, phone extensions, and figures marked with placeholders (for example, *\[Name\]* or *ext. XXXX*) should be updated to reflect your local office. ## Our Mission To attract, develop, and retain talented people by building a workplace that is fair, inclusive, safe, and rewarding, and to give every employee clear, timely, and confidential support throughout their time with the company. ## How to Contact People Operations | Channel | Details | Best for | | --- | --- | --- | | People Ops Service Desk (email) | hr@ammetra.com | General questions, document requests | | HR Help Portal | Internal intranet → *Human Resources* | Submitting tickets, tracking requests | | Phone | Main line *ext. 4700* | Urgent or time-sensitive matters | | In person | People Operations office, *\[Building / Floor\]* | Confidential conversations | | Confidential Ethics Hotline | *\[Hotline number / web form\]* | Anonymous reporting of misconduct | **Office hours:** Sunday–Thursday, 8:00 AM – 5:00 PM (local time). Requests received after hours are answered the next business day. **Response targets:** General enquiries within 2 business days; payroll issues within 1 business day; urgent safety or conduct concerns the same day. ## People Directory If you're not sure who to contact, start with the People Ops Service Desk and we'll route your request. | Function | Team | Contact | What they handle | | --- | --- | --- | --- | | Chief Human Resources Officer | Office of the CEO | *\[Name\]*, chro@ammetra.com | People strategy, escalations, HR policy approval | | People Partners | People Operations | peoplepartners@ammetra.com | Support for each division, team changes, performance concerns | | Talent Acquisition | People Operations (led by the VP of Talent Acquisition) | careers@ammetra.com | Recruiting pipelines, interviews, referrals, offer letters | | Onboarding & Offboarding | People Operations | onboarding@ammetra.com | New-hire setup, orientation, exit process | | Compensation & Leveling | People Operations | comp@ammetra.com | Job levels, pay bands, pay reviews | | Employee Relations | People Operations | employeerelations@ammetra.com | Grievances, investigations, disciplinary matters | | People Systems & Records | People Operations | hrops@ammetra.com | Employment letters, records, HR systems access | | Payroll | Corporate Finance & Payroll | payroll@ammetra.com | Salary, deductions, payslips, bank details | | Benefits & Wellness | Employee Benefits & Wellness | benefits@ammetra.com | Health insurance, ergonomic support, mental health programs | | Learning & Development | Learning & Development (L&D) | learning@ammetra.com | Engineering bootcamps, upskilling, management tracks, tuition assistance | | Alumni & Leaves of Absence | Alumni Relations & Critical Incident Retention | alumni@ammetra.com | Alumni network, re-hiring, extended leaves of absence | | Background Checks & Access | Trust & Safety / Insider Risk | trustandsafety@ammetra.com | Pre-employment screening, data access clearances | | Workplace Safety | Headquarters Workplace Operations & Facilities | facilities@ammetra.com | Office safety, building issues, emergency procedures | ## Core Policies at a Glance The summaries below give you the essentials. Full policy documents are available in the HR Help Portal and take precedence over these summaries. ### Code of Conduct All employees are expected to act with integrity, treat colleagues and customers with respect, protect company information, and comply with applicable laws. Conflicts of interest, gifts above nominal value, and outside employment must be disclosed to your manager and People Operations. ### Equal Opportunity and Anti-Discrimination Ammetra makes employment decisions based on merit, qualifications, and business needs. We do not tolerate discrimination based on race, colour, religion, sex, nationality, age, disability, marital status, or any other characteristic protected by law. ### Anti-Harassment and Respectful Workplace Harassment of any kind, including verbal, physical, visual, sexual, or online, is prohibited. Anyone who experiences or witnesses harassment should report it to their manager, People Operations, or the confidential ethics hotline. Retaliation against anyone who raises a concern in good faith is strictly forbidden. ### Working Hours and Attendance - Standard working hours are set out in your employment contract. - Let your manager know as early as possible if you will be late or absent. - Flexible or hybrid arrangements may be available depending on your role and require manager approval. - On-call and overtime arrangements for engineering teams follow your division's on-call policy. ### Leave and Time Off | Leave type | Summary | | --- | --- | | Annual leave | Accrued per your contract; request through the HR portal with manager approval | | Sick leave | Notify your manager on the first day; a medical certificate may be required | | Public holidays | Observed according to the official local calendar | | Parental leave | Maternity, paternity, and adoption leave per company policy and local law | | Bereavement leave | Paid time off following the loss of an immediate family member | | Extended or special leave | Considered case by case; contact your People Partner or Alumni Relations & Critical Incident Retention | ### Pay and Compensation Salaries are paid monthly on the date stated in your contract, through Corporate Finance & Payroll. Payslips are available through the HR portal. Report any discrepancies to Payroll within 30 days, and keep your bank and personal details up to date to avoid payment delays. Your job level and pay band are set through the company's compensation leveling framework. ### Benefits Eligible employees may receive benefits such as health insurance, ergonomic equipment, mental health support, and access to an employee assistance program. Eligibility and coverage depend on your contract and location; contact Employee Benefits & Wellness for details. ### Performance and Development - Goals are set with your manager at the start of each review cycle and linked to company OKRs. - Formal performance reviews take place annually, with a mid-year check-in. - Every employee is encouraged to keep a personal development plan. - Bootcamps, courses, and tuition assistance are available through Learning & Development. ### Information Security and Confidentiality Protect company, customer, and employee data at all times. Never share passwords, never commit credentials to code, use only approved tools and devices, and report suspected security incidents to the Chief Information Security Office immediately at security@ammetra.com. Personal employee information held by People Operations is confidential and accessed only on a need-to-know basis. ### Health and Safety Follow all workplace safety procedures, report hazards, injuries, and near misses promptly to Headquarters Workplace Operations & Facilities, and know the location of emergency exits and first-aid points in your office. ### Grievances and Raising Concerns 1. Where appropriate, try to resolve the issue informally with the person involved or your manager. 2. If that isn't possible, contact your People Partner or Employee Relations. 3. Submit a formal written grievance if the matter remains unresolved. 4. People Operations will acknowledge it, investigate fairly and confidentially, and tell you the outcome. For concerns about fraud, data theft, or misconduct by senior leaders, you can also go directly to [Compliance, Internal Audit & Investigations](https://docs.ammetra.com/docs/compliance-internal-audit/). ### Leaving the Company Resignations should be submitted in writing to your manager and People Operations in line with your contractual notice period. We'll guide you through the exit process, including returning company equipment, revoking system access, final pay, and an exit interview. You're also welcome to join the Ammetra alumni network. ## New Employee Checklist - \[ \] Sign and return your employment contract and personal details form - \[ \] Complete your background check with Trust & Safety / Insider Risk - \[ \] Provide bank details to Corporate Finance & Payroll - \[ \] Collect your laptop and set up your accounts with Internal IT & Global Infrastructure - \[ \] Complete benefits enrolment with Employee Benefits & Wellness - \[ \] Attend new-hire orientation - \[ \] Read and acknowledge the Code of Conduct and key policies - \[ \] Complete mandatory training (information security, export controls, anti-harassment, health and safety) - \[ \] Engineers: complete your division's onboarding bootcamp with Learning & Development - \[ \] Meet your manager to agree on your first goals ## Frequently Asked Questions **How do I request an employment or salary certificate?** Submit a request through the HR Help Portal or email hrops@ammetra.com. Letters are usually issued within 3 business days. **Who do I contact if my pay is incorrect?** Email payroll@ammetra.com with your employee ID and details of the discrepancy. **How do I update my personal information?** Update your address, phone number, emergency contacts, and bank details in the HR portal, or ask People Systems & Records for help. **How do I find out my job level or pay band?** Ask your manager or contact Compensation & Leveling at comp@ammetra.com. **Can I raise a concern anonymously?** Yes. Use the confidential ethics hotline. All reports are taken seriously and handled with discretion. ## Policy Updates People Operations reviews policies regularly to keep them current with business needs and legal requirements. Material changes will be announced by email and reflected in this knowledge base. If anything in this article conflicts with your employment contract or local law, your contract and the law take precedence. --- *Questions about anything on this page? Contact the People Ops Service Desk at hr@ammetra.com. We're here to help.*